Incoming Call Popup POC

Industry

Consumer Goods

Products

Service Cloud

Engagement Type

Managed Services

Incoming Call Popup POC

The objective of the project is to develop a call pop-up that will appear on the Salesforce service app so that the call can be readily answered, this will assist the agent in answering incoming calls from Salesforce itself.

The requirement is to develop a call popup which will automatic navigation to the lead or contact who is calling in. It will give the benefit of a call pop-up alert feature for incoming calls, this allows you to see incoming calls as they happen live inside your CRM account.

Solutions

  • Incoming Call Popup POCThe objective of the project was to implement Einstein ChatBot for service cloud that makes agent life easier by allowing self service for customer over website and allow agent to focus on complex problem by providing them insights from data
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Project Result

Witness the increase in productivity and reduction in time upon successful delivery of the project.

Increase Efficiency by

68%

Increased Customer Satisfaction by

82%

Manual efforts were reduced by

73%

Reduced Time Elapsed in the Marketing Journey by

75%

DotSquares has provided us successful solutions to our needed Saleforce changes. They are always a pleasure to work with and continue to provide excellent service

user

Romina Savova

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