CitiPower and Powercor

Industry

Utilities

Products

Sales Cloud, Service Cloud

Engagement Type

Ongoing Support

CitiPower and Powercor

CitiPower and Powercor Australia are electricity distributors that provide power to over one million Victorians via two of Australia's most reliable electricity distribution lines. They own and manage the poles, wires meters and related infrastructure that deliver electricity to homes and businesses within Melbourne’s CBD, its suburbs and across central and western Victoria.

They are truly a part of the communities where we operate. We are committed to the principles of safety, customer service, innovation and sustainability in our delivery of electricity and associated services.

Beginning Requirements

The client came up with the requirement to use Salesforce as the CRM and SimPro as the job quote/ job

Solutions

  • Merged two differents cloud based CRMA Simpro API was proposed to manage the data on both the cloud based CRM. This helps in capturing the information from both the sides. The Customer Consultative Committee.
  • Created SchedulerWe have developed a scheduler that updates the data after every 10minutes. This was done using Window Task scheduler C#. The data displayed on both the platform gets streamlined according to the changes made by the user
Download Case Study

Project Result

Witness the increase in productivity and reduction in time upon successful delivery of the project.

Increase Efficiency by

83%

User-Friendly Experience Increased by

77%

Increased Customer Satisfaction by

57%

Manual efforts were reduced by

88%

DotSquares has provided us successful solutions to our needed Saleforce changes. They are always a pleasure to work with and continue to provide excellent service

user

Talar Kole

Get a Free initial consultation

Arrange for a priority consultation with our expert Salesforce team completely FREE of charge.